Tesla Store Help

Product Inquiry

For safety, performance, seamless integration, and warranty reasons, service-installed vehicle accessories are shipped to your preferred Tesla Service Center for installation. 

During checkout, you will be prompted to enter a valid VIN and select a Tesla Service Center. This information is required for service-installed vehicle accessory orders. Changes made to this information after an order is placed may cause a delay in order processing.

Upon arrival, the Service Center will contact you to schedule your appointment for installation. Standard shipping and installation are included in the purchase price of these items.

Wall Connectors require installation by a licensed electrician and are dispatched directly to your shipping address. This allows you to receive your Wall Connector as quickly as possible and coordinate installation with your preferred electrician.

If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item. Whenever the item comes back, you'll be the first person to find out!

Note that receiving a back in stock email alert does not reserve the item for you. Items can and do sell out again. Please sign up again to be notified once the item is restocked.

Payment & Pricing

Local taxes are shown and applied during checkout.

The Tesla online store accepts the following credit cards: American Express, Discover, MasterCard, and Visa.

Shipping

Although we strive for order dispatch within 24 hours, order volume and product availability may result in additional processing time.

Please note:
• Large shipments, wheel and tire packages, and Roadster accessories may have longer processing times.
• Due to order volume and product availability, certain items may have limits on the quantity that can be requested.

For apparel and lifestyle merchandise, orders are processed and shipped within 24 hours. Orders ship Monday through Friday only.

Once your order ships, you will receive a confirmation message that includes tracking information.

Unfortunately, we cannot ship to a PO box or APO address. We can only ship to a home or business address.

Orders are shipped to Canada, Hawaii, and the 49 states of the continental United States.

Returns & Cancellations

Please contact onlineorders@tesla.com at your earliest opportunity. However, once your order is processed, we will be unable to grant modification requests and will need to start the return process.

At Tesla, we strive to do everything possible to ensure our customers are satisfied with their online purchases. We are happy to assist you with the return of your online order. Please see the return guidelines below.

Service-installed vehicle accessories may be canceled within 60 days of ordering but are subject to a 25% restocking fee. These products are ineligible for return once installed (except for cases involving product warranty).

Unopened Wall Connectors may be returned within 60 days of delivery. All other unopened vehicle accessories may be returned within 30 days of delivery. If an item has been opened, but remains unused, it may be returned within the same time-frame stated above and will be subject to a 25% restocking fee. Once a product has been used, it is ineligible for return (except for cases involving product warranty).

Apparel and lifestyle merchandise may be returned within 30 days of delivery. Items must be unused, in the original packaging, with tags attached to receive a full refund.

Our Service Centers are focused on servicing customer vehicles and unfortunately cannot process any returns or refunds. However, once you have been provided with a return shipping label, you may choose to drop off the package at your closest Service Center.

Yes, however, once your order has been processed, we will be unable to grant cancellation requests and will need to start the return process.

To initiate a cancellation or return, please contact onlineorders@tesla.com and provide the following information:
• Customer name and email address associated with the order
• Order number
• Product name
• Quantity to be returned/canceled
• Return/cancel reason: Please provide a brief description on why this product didn't suit your needs.

Return inquiries will be approved (or denied) within 5 business days of contact. If approved, a pre-paid shipping label will be provided and the item must be shipped within 30 days or the label will expire.

Returns sent to Tesla without prior approval or pre-paid shipping label will not be processed and a refund will not be provided. If a used item is sent to Tesla outside of product warranty, it will be returned to the sender with no refund issued.

Vehicle accessories ineligible for return include, but are not limited to:
• Used/Installed accessories
• Accessories absent of their original packaging
• Broken package quantities or incomplete kits
• Touch-up paint

Refunds are generally processed within 5 business days after the returned product has arrived at the Tesla warehouse. Refunds will be credited to the original method of payment for the transaction.

When a return is initiated, you will be provided with a pre-paid return shipping label. The cost of return shipping will be deducted from the refund amount unless the return was due to product defect/warranty.

Technical Support

When available, vehicle accessories will have additional product and/or installation information on their product page. If you have additional questions, please email us at OnlineOrders@tesla.com

Direct-ship vehicle accessories are meant to be easily added and removed from the vehicle and do not require a Service Center visit. If technical assistance is needed, you are welcome to contact OnlineOrders@tesla.com. If further assistance is required, we can help you schedule a service appointment with your local Service Center.

Tesla Mobile Service is dedicated to the urgent repair of vehicles and is unable to install accessories at this time.

Email us at OnlineOrders@tesla.com. Customer support hours are 9:00am - 5:00pm PST, Monday - Friday.

If you reside in Europe, Africa, or the Middle East, please contact: VehicleAccessories-EMEA@tesla.com

If you reside in Asia or Australia, please contact: VehicleAccessories-APAC@tesla.com

For any of the above regions, you can also contact your local Tesla Service Center for pricing and availability.

No, Tesla and its affiliates sell directly to end-consumers. We may unilaterally cancel any order that we believe has been made with a view toward resale, intended to violate our trademark rights, or that has otherwise been made in bad faith. We may also cancel your order and refund your payment if we discontinue a product after the time you place your order.

Sizing and Fit
Size CHEST Hip Sleeve Length
S 46" 117 cm 45" 114 cm 35" 89 cm
M 48" 122 cm 47" 119 cm 36" 91 cm
L 50" 127 cm 49" 124 cm 37" 94 cm
XL 52" 132 cm 51" 130 cm 38" 97 cm
XXL 54" 137 cm 53" 134 cm 38 ½" 98 cm
3XL 56" 142 cm 55" 140 cm 39" 99 cm
Size Chest Hip Sleeve Length
XS 38" 97 cm 38" 97 cm 31 ½" 80 cm
S 40" 102 cm 40" 102 cm 32" 81 cm
M 42" 107 cm 42" 107 cm 32 ½" 83 cm
L 44" 112 cm 44" 112 cm 33" 84 cm
XL 46" 117 cm 46" 117 cm 33 ½" 85 cm
2XL 48" 122 cm 48" 122 cm 34" 86 cm
Size Chest Hip Sleeve Length
S 40" 102 cm 39" 99 cm 34" 86 cm
M 44" 112 cm 43" 109 cm 35" 89 cm
L 48" 122 cm 47" 119 cm 36" 91 cm
XL 52" 132 cm 51" 130 cm 37" 94 cm
XXL 56" 142 cm 55" 140 cm 38" 97 cm
3XL 60" 152 cm 59" 150 cm 39" 99 cm
Size Chest Hip Sleeve Length
XS 38" 97 cm 38" 97 cm 31 ½" 80 cm
S 40" 102 cm 40" 102 cm 32" 81 cm
M 42" 107 cm 42" 107 cm 32 ½" 83 cm
L 44" 112 cm 44" 112 cm 33" 84 cm
XL 46" 117 cm 46" 117 cm 33 ½" 85 cm
2XL 48" 122 cm 48" 122 cm 34" 86 cm
Size Chest Hip Sleeve Length
XS 33" 84 cm 33" 84 cm 4 ¾" 12 cm
S 35" 89 cm 35" 89 cm 5" 12.5 cm
M 37" 94 cm 37" 94 cm 5 ¼" 13 cm
L 39" 99 cm 39" 99 cm 5 ½" 14 cm
XL 42" 107 cm 42" 107 cm 5 ¾" 14.5 cm
Size Chest Hip Sleeve Length
2T 27 ½" 70 cm 27 ½" 70 cm 6" 15 cm
4T 28 ½" 72 cm 28 ½" 72 cm 6 ⅛" 15.5 cm
6 29 ½" 75 cm 29 ½" 75 cm 6 ⅜" 16 cm
8 32 ½" 83 cm 32 ½" 83 cm 7" 18 cm
10 35 ½" 90 cm 35 ½" 90 cm 7 ⅝" 19 cm
12 38 ½" 98 cm 38 ½" 98 cm 8 ¼" 21 cm
Size Chest Hip Sleeve Length
S 36" 91 cm 36" 91 cm 25 ⅜" 64 cm
M 39" 99 cm 39" 99 cm 25 ¾" 65 cm
L 41" 104 cm 41" 104 cm 26 ¼" 66 cm
XL 43" 109 cm 43" 109 cm 26 ½" 67 cm
XXL 46" 117 cm 46" 117 cm 26 ⅝" 68 cm
3XL 48" 122 cm 48" 122 cm 27" 69 cm
Size Chest Hip Sleeve Length
XS 38 ½" 98 cm 34" 86 cm 25 ½" 65 cm
S 41 ½" 105 cm 37" 94 cm 25 ⅞" 66 cm
M 43 ½" 110 cm 39" 99 cm 26 ⅜" 67 cm
L 45 ½" 116 cm 41" 104 cm 26 ⅞" 68 cm
XL 48 ½" 123 cm 44" 112 cm 27 ¼" 69 cm
XXL 50 ½" 128 cm 46" 117 cm 27 ¾" 70 cm
Size Chest Hip Sleeve Length
XXS 33" 84 cm 27 ¾" 70 cm 21" 54 cm
XS 35" 89 cm 29 ¾" 75 cm 21 ½" 55 cm
S 37" 94 cm 31 ¾" 80 cm 22" 56 cm
M 39" 99 cm 33 ¾" 85 cm 22 ½" 57 cm
L 41" 104 cm 35 ¾" 90 cm 23" 58 cm
XL 44" 112 cm 38 ¾" 98 cm 23 ⅜" 59 cm
XXL 47" 119 cm 41 ¾" 106 cm 23 ¾" 60 cm
Size Chest Hip Sleeve Length
XS 38 ½" 98 cm 34" 86 cm 25 ½" 65 cm
S 41 ½" 105 cm 37" 94 cm 25 ⅞" 66 cm
M 43 ½" 110 cm 39" 99 cm 26 ⅜" 67 cm
L 45 ½" 116 cm 41" 104 cm 26 ⅞" 68 cm
XL 48 ½" 123 cm 44" 112 cm 27 ¼" 69 cm
XXL 50 ½" 128 cm 46" 117 cm 27 ¾" 70 cm
Size Chest Hip Sleeve Length
XS 38" 97 cm 33 ½" 85 cm 26" 66 cm
S 41" 104 cm 36 ½" 93 cm 26 ½" 67 cm
M 43" 109 cm 38 ½" 98 cm 27" 68 cm
L 45" 114 cm 40 ½" 103 cm 27 ½" 70 cm
XL 48" 122 cm 43 ½" 110 cm 28" 71 cm
XXL 50" 127 cm 45 ½" 116 cm 28 ½" 72 cm